Our Services

Effective Date: 12th of July 2024.

At Smilescape Orthodontics ("we," "us," or "our"), we respect and are committed to protecting the privacy of our patients and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our clinic, website, or otherwise interact with us. By engaging with our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:

Name, address, date of birth, and contact details (phone number, email address).
Medical and dental history, including health information necessary for your orthodontic treatment.
Payment details, such as credit/debit card information, for billing purposes.

b. Non-Personal Information:

Information about your interactions with our website, such as IP address, browser type, and cookies.
Aggregated data for statistical and analytical purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage orthodontic services and treatments.
To communicate with you about appointments, treatment plans, and updates.
For billing, payment processing, and record-keeping purposes.
To comply with legal and regulatory obligations.
To improve our services and enhance your experience at Smilescape Orthodontics.

3. Disclosure of Information

We may share your personal information under the following circumstances:

With Third-Party Service Providers: To support our operations (e.g., billing processors, IT service providers) under strict confidentiality agreements.
With Your Consent: When you explicitly consent to sharing your information.
For Legal Reasons: When required by law, regulation, or court order.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, or alteration. These measures include:

Secure storage systems for physical and electronic records.
Restricted access to sensitive information by authorised personnel only.
Regular security reviews and staff training.

5. Your Rights

You have the following rights regarding your personal information:

Access and Correction: You may request access to or correction of your personal information.
Data Portability: You can request a copy of your personal data in a commonly used format.
Withdrawal of Consent: You can withdraw consent for certain uses of your data at any time, subject to legal or contractual restrictions.
Complaints: If you believe your privacy rights have been violated, you can contact us or lodge a complaint with the appropriate regulatory body.

6. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Smilescape Orthodontics
Address: Suite 1, 21-23 Elizabeth St, Camden NSW 2570
Phone: (02) 4604 0599
Email: reception@smilescapeorthodontics.com.au

Thank you for trusting Smilescape Orthodontics with your care. Your privacy is important to us, and we are committed to protecting it.

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